Refund policy
Because most Spruce & Love items are personalized, custom-made, or created specifically for you, returns and exchanges are not accepted for personalized or custom items.
That said, I want you to be happy with your order. If your item arrives damaged, incorrect, defective, or you are unhappy with your purchase, please contact me within 7 days of delivery so I can review the issue and work with you toward the best possible solution.
When contacting me, please include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging, if applicable
Depending on the situation, a solution may include a replacement, remake, store credit, or refund.
Please double-check all names, dates, spellings, colors, and personalization details before submitting your order. I am not responsible for errors entered by the customer during checkout.
Cancellations: If you need to cancel or change an order, please contact me as soon as possible. Once production has started on a personalized item, cancellations or changes may no longer be possible.
My goal is always to make sure you feel taken care of and happy with your Spruce & Love purchase. 💛