Shipping policy
At Spruce & Love, many items are personalized and made especially for you, so each order requires a little production time before it ships.
Processing Time
Most orders are created and prepared for shipping within 2–4 business days, unless otherwise noted on the product listing.
Processing time and shipping time are separate. Choosing a faster shipping method does not reduce the time needed to create your personalized item.
Shipping Time
Once your order has shipped, estimated delivery times are:
- USPS Standard Shipping: approximately 1–5 business days
- USPS Priority Shipping: approximately 2–3 business days and may be available for an additional charge
Shipping estimates are provided by the carrier and are not guaranteed.
Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow a little time for the carrier to scan and update your tracking information after your shipping label is created.
Shipping Delays
Spruce & Love is not responsible for delays caused by shipping carriers, severe weather, holidays, transportation disruptions, or other circumstances outside our control.
Please allow additional time during busy holiday seasons.
Shipping Addresses
Please carefully review your shipping address before completing your order.
Spruce & Love is not responsible for packages delayed, returned, or delivered incorrectly due to an address entered incorrectly by the customer.
If you notice an address error, please contact me as soon as possible. I’ll do my best to update it if your order has not yet shipped.
Lost or Damaged Packages
If your package arrives damaged, appears to be lost in transit, or you experience another shipping issue, please contact me at hello@spruceandlove.com.
I’ll do my best to help investigate the issue and work with you toward a solution.
Please keep all packaging and take photos of any damaged item and packaging, as these may be needed to resolve a shipping claim.